The Sage encyclopedia of quality and the service economy 

 - Thousand Oaks  Sage  2015 
 - vii-xv, 487-958 p. 
<br/><br/><label>ISBN: </label>9781452256726 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Economics <br/>Social Aspects
<br/><br/><label>Dewey Class. No.: </label>658.40  / THE